Cleanfax, September 2019

Having that ability to take care of not only the physical but also the emotional aspect of a loss is a missing area in our industry that if provided better can offer better experience and full emotional comfort for the homeowner which is one of the biggest aspects doing the job AH What is the most difficult part of coming into the content side KJ A lot of these guys have been in restoration for 35 years They are the guys in town and breaking into the old boys club is kind of the hard thing to do And if you are a contents specific provider you are a subcontractor you are seen as less than you are the littlest brother because youre going after the contractor who goes after the adjuster who goes to the TPA etc You are at the bottom of the hill when things start to roll downhill One of the hardest things in being a contents provider is that you want to do right by your customer which is traditionally the contractor because youre providing a service that they want to include in their capable services in order to compete with the big guys But youre also answering to the homeowner and youre also answering to the insurance company At that point theres not much leverage you can utilize If you have the homeowners stuff and the insurance companys not paying you you dont not pack back the home because thats not right for the homeowner or the contractor and theyre both your clients With the hand thats biting me while Im feeding it the insurance company if they havent agreed to anything I still have to do my due diligence all of my clients which are three people So one of the hardest parts of being a contents specific subcontractor is satisfying all clients because the homeowner contractor and adjuster are all need to be satisfied with your job AH Whats the best part about 30 CLEANFAX SEP 2019 About the RIA Contents Loss Specialist CLS Designation COURSE FACTS A rigorous course designed for advanced levels Serves as one of the four pillars of the enhanced Certified working in this field KJ I would say the best part is that most everyone I get to work with is a regular person The homeowners are just regular homeowners with something going on in their lives you get to shine the light for in an area that is in darkness They do not know whats going on they didnt sign up for a water loss they didnt want a fire they didnt ask to be displaced from their house for four to six months so giving them that comfortability in that time that sort of clarity in whats going to go on is actually very gratifying I can walk into a claim and the homeowner says I finally kind of understand whats going on and I appreciate that And then the people I work with are contractors so theyre just your regular Joes We all go to our jobs Theres not a lot of ego that goes on theres not a lot of disconnect in hierarchies Most everybody I work with I can go Restorer CR program Follows a four step process STEPS TO CLS DESIGNATION Step 1 Complete prequalification requirements High school diploma or equivalent Course completion at restoration specific school Multi year industry experience Step 2 Complete prerequisite courses Basic contents skills 18 contact hours Hands on restoration 48 contact hours Health and safety 12 contact hours Project management and commercial contents 18 contact hours Building science unspecified hours Microbial remediation 7 contact hours Textiles 12 contact hours Specialty contents 12 contact hours Step 3 Complete CLS prep course and exam Step 4 Complete the CLS formal report and research paper Report should consist of 2000 words detailing an actual project and must follow a specified format Research paper should consist of 1500 words on a chosen and approved topic and should be thoroughly researched with sources cited Must be finalized within 180 days of prep course completion