Cleanfax, September 2019

to smoke and soot to Legos contaminated in a category 3 water loss Th e process delivers consistent cleaning quality on every job Our soft contents department uses a wash system and European fi nishing equipment to restore items that have been damaged by smoke water mold and biohazardous materials We have been successful in restoring heirloom quilts wedding dresses leather handbags boots sentimental dolls designer jeans and many more soft goods using the latest in technology We also use an electronics cleaning system to restore TVs gaming systems computers and many more electronic devices To track a homeowners contents we use the iCat inventory 28 CLEANFAX SEP 2019 system that uses photo recognition technology and barcoding to bring peace of mind to our customers We also use this same system to catalog and document contents that are deemed a loss on a claim We then generate a report that is sent to the adjuster and customer to help expedite their claim Our customers are able to login to iCat anytime to view the items we have removed from their homes and to request any rush items they need Th e most recent addition to the Stanley Restoration arsenal of technology is a 3D camera We are able to generate a virtual tour of every home before and after the restoration process Adjusters and customers enjoy the ability to view a home even when they arent able to be on site AH What was the most diffi cult part of adding the division and how was it overcome SSR Adding a contents division takes time and money It was a large investment for our company to purchase the very best in restoration technology However with our dedicated staff we are able to deliver quality service in all aspects of our contents division AH Whats the best part about the addition SSR Being the one phone call that does it all Full service Hard Contents Kevin Jones CEO and visionary of the Content Specialists San Diego Orange County and Sacramento CA and Seattle Amanda Hosey What initially got you interested in starting a contents company Kevin Jones After spending some time in this industry I realized that contents required a lot of work all on its own Communication is a big factor that we all need to improve to help out the homeowner but contents specifi cally was an aspect where I saw more and more homeowner questions coming about that just didnt have the right answers and more and more items contaminated that didnt have the right procedures to make sure they could be salvaged and cleaned When I started working in contents the actual contents werent being given the attention of contractors they should be If contractors really looked at the percentage they focused on contents it was only 15 maybe 20 If a doctor does 15 20 of a heart surgery hes probably not the best heart surgeon You need to be able to give contents specifi c everyday focus Th ats something I saw was needed and very valuable to the insured the insurance company and the entire industry AH What were the fi rst steps you took to start the company KJ To start my contents company I really just sat down with a piece of paper and said What do you need in a contents company And I wrote out every aspect from the legal to the vehicles to the needed employees to the facilities to the tools to marketing materials everything AH Which contents services do you off er KJ My company off ers digital inventory onsite decontamination packing off site decontamination and cleaning storage and pack back on items that are aff ected by water Category 1 2 and 3 fi re mold and asbestos Weve even had tear gas claims We do hard and soft contents for the pack out inventory For the decontamination aspect we give that to the heart surgeon of soft contents which is a textile company where they can utilize their dry cleaning plants to perform the soft contents cleaning in the elevated way we do the hard AH What types of training did you do KJ Th ere isnt a lot of contents training out there so the areas Ive looked to most for contents training are actually the Moving Association of America they have some good videos on training on how to pack lamps and things like that and a little bit of details on how to save or protect some of the items and Barb Jackson in certain areas Shes done very well for herself in the realm of contents and has been able to provide great information From there I utilized the diff erent trainings from the specifi c tools we use like iCAT In this realm the training itself isnt as available especially for contents specifi cally so I recently bought URLs so I can create an online contents university for my locations and also to open up that knowledge to the rest of the industry because at the end of the day the goal is to create a better contents experience for the homeowner