Cleanfax, September 2019

M ore than 70 of claim value comes from contents but only 60 of restoration companies offer contents cleaning according to our research Thats a lot of money thats not going into the pockets of restoration companies For some contents cleaning seems a difficult addition because of the additional and pricey investment in the required equipment and staffing For others contents work seems hard to prepare for because the training options are more limited than other industry services Still others see the work as entirely removed from the restoration process and or feel more than okay with subcontracting out Whatever your thoughts on contents cleaning your likely interested to learn more about how others got involved in the work and how they feel about their choice to perform it In the following pages youll meet the leaders of three companies who successful care for contents every day and hear their thoughts on the work so you can decide if your companys stance on the work is still the right one for you Full service Restoration With a Contents Division Sherry Stanley Reynolds President Reynolds Restoration and More Cedar Hills Texas Amanda Hosey What initially sparked your interest in starting a contents division Sherry Stanley Reynolds Customer service has always been a priority to us Contents hold a great sentimental and monetary value to our customers We wanted to make the restoration process as seamless as possible by restoring their home and their contents AH What made you ultimately decide to add the contents division SSR We realized we could best meet our customers needs when we could assist them with all of their concerns Anytime a homeowner suffers a water fire or biohazard loss most often their contents are involved and need restoration When a second or third company is involved in the restoration process it often leads to frustration and confusion to the homeowner Stanley Restoration wanted to solve the customers problems with one phone call to one company AH What first steps did you take to add the division SSR Stanley Restoration first started to do pack out and in house cleaning of contents and outsourced garment and electronic restoration Once we were able to serve our customers with the pack out and contents cleaning process we researched the best technology to expand into garment and electronics restoration We wanted to have control of the quality of the service every customer experienced We felt the only way that could be achieved was with us doing most content restoration services in house AH What training did you do SSR We expanded with new technology that required extensive training which has prepared us for the work Our hard contents are processed with ultrasonics technology We are able to address most items from delicate China that has been exposed About the IICRC Contents Processing Technician CPT Certification COURSE FACTS Designed for all contents experience levels beginner through advanced Designed for all company roles from technician to manager and beyond Includes both hands on and lecture style instruction Requires 19 hours of contact time Provides 14 continuing education credits CECs COURSE TOPICS Evaluation of items Inventorying Pack out Cleaning of fragile and general items Safe wrapping and moving principles Pack back The CPT certification is still being developed and is a work in progress SEP 2019 cleanfax com 27