Cleanfax, January/February 2019

to need any certain employee more than they needed me is delicate situation inevitably led to me being held hostage by the employee A complete business infrastructure built on interlocking written and enforced systems procedures and forms is how you avoid being held hostage by your workers is business infrastructure helped my company avoid problems and also cut 40 points o my high blood pressure An essential part of my commercial infrastructure was my Commercial Account Pro le CAP form is form reminded us to get important job details we would otherwise forget and let us le them all in one place not just in an employees often faulty memory My CAP form included everything from emergency contacts to how This created a great initial impression of us as a very organized company and when we would clean the building and what equipment to bring e CAP also included Where the lights and breakers were and what lights to leave on Locations for water lling and dumping Open access instructions keys and alarm codes Security procedures including other workers on the premises during cleaning 32 CLEANFAX JAN FEB 2019 Areas to be cleaned and frequency for each zone including color coded oor plans Air movers to be left and when to pick them up When to clean day of week and time And the list went on and on Sure this is just more paperwork But if you ever hope to build a critical mass business that will run smoothly without you then it must be built on systems and procedures The result e Commercial Account Pro le form brought many advantages to my company 1 A structured follow up interview After signing o on our service agreement contract with a new account my sales rep would bring out a clipboard with the CAP form and request a walkthrough tour en he or she would jot down the contacts answers is created a great initial impression of us as a very organized company 2 Smoother scheduling When the lled out CAP form arrived back at our o ce my operations manager had all the job information at her ngertips She literally could schedule the job out years ahead and then build other work around it 3 More exible production with interchangeable employees If the regular employee for the account was not available it was no problem We just scheduled a di erent employee to do the work Even if the new on the job tech had never seen the work before they just reviewed the CAP included in the job folder and checked for special one time details on their Production Day Sheet more on this in the Jan Feb 2018 issue of Cleanfax 4 You shouldnt be indispensable either I see far too many cleaning and restoration companies ounder and fail when the owner is suddenly incapacitated Dont let this happen to your family and employees ey and you deserve to have your business continue onward without you Even if you just are starting out building regular commercial accounts please implement this Commercial Account Pro le form Remember every critical mass business including mine started with the rst step Steve Toburen started and ran a world class cleaning and restoration firm for over 20 years He is now the director of training for Jon Dons Strategies for Success program which includes a complete turn key business infrastructure for cleaning and restoration companies Toburen also founded HomeFrontSuccess com a resource portal with training programs for contractors working in customers homes Reach him at stoburen@ homefrontsuccess com Dont delay send me an email at requests@ homefrontsuccess com include your zip code and Ill email you the Commercial Account Profi le form I used at no charge Then please send me any improvements you make to the CAP and feel free to include any questions or comments too This business infrastructure helped my company avoid problems