Cleanfax, August 2019

AUG 2019 cleanfax com 29 Since he chose to franchise with Rainbow he says he feels the bene ts of having billions of dollars backing the company by being under the Neighborly umbrella According to Neville It carries a lot more weight when these insurance carriers see that a big national franchise is involved because they know if something goes wrong corporate is going to step in and handle it Still again much growth of the company has come from getting on the national TPA accounts He has found program work to be a major boost to his company which also has an in house marketer who markets to insurance agents directly We found that 27 of all claims volume goes through the call center so that means the additional 73 goes through the actual agency o ce Most insureds will call their agent prior to turning in a loss to determine if its worth them turning it in Neville says e company established relationships with agents throughout the area that call Rainbow to get a professional estimate Wed rather get out there and at least get eyes on the loss and see if its worth them turning in if not we can advise the agent If it is we can go ahead and facilitate the loss Neville adds The best and the worst of the industry But Neville doesnt see insurance work as all sunshine and roses He acknowledges that the hardest problem in the industry is getting paid for work done in conjunction with insurance companies Sometimes you have to give blood to get them to pay their bills on time he says A lot of insurance companies think that were banks wholl nance these jobs for three months Getting the payment is like pulling teeth helping the insured is happiness in our industry Neville says the best part of the work for him is helping people in crisis serving the actual insured ey are at their nerves ends And then you can see their faces change as we bring their place back to pre loss condition and most of the time to even better condition Seeing them realize its going to be okay that they can move on and they can rebuild their lives is the best part of the work For those just starting the journey Neville is realistic about the restoration industry as it exists today He says If I had to start all over right now I dont know if Id stay in the business It would be a hard business to get into ere are more than 200 restoration contractors in his area alone according to Neville and every one of them is having to really diversify to keep up with the competition at competition doesnt end with ghting over clients it also extends to getting the good employees One of the biggest challenges is nding trustworthy employees who actually want to work Neville explains though he says most of his employees have been with the company for years But Rainbow has a network of hiring and recruiting rms that they have partnered up with to qualify and screen candidates prior to them coming us You know we want to hire certi ed techs right from the get go So its one less worry for us But for those committed to venturing into the industry Neville recommends getting all the certi cations you can to handle the need for diversi cation as well as learning to be okay with change new techniques di erent ways of doing things Neville says You can always learn something new Stay on top of your training whether thats new techniques in magazines new requirements or techniques in standards changes in equipment etc ose opportunities allow you to become better at your eld add more tools to your craft and be a better more successful entrepreneur