Cleanfax, August 2019

28 CLEANFAX AUG 2019 Rainbow International of Mesa a Neighborly Company If youve been mulling over joining a franchise system then Dallas Neville of Rainbow International of Mesa AZ a Neighborly Company is your guy to talk to After 17 years as an independent restoration contractor he transformed his company into a Rainbow International franchise in early 2017 And what does he have to say about the move If I were to start all over in this industry Id probably go the franchise route way sooner Neville says In the beginning Twenty years ago right out of high school and long before franchising or even restoration was at the top of his mind Neville began a carpet cleaning business e cleaning company became successful easily especially after taking over carpet cleaning for a large movie theater chain However he says It wasnt long before I realized you have to clean a vast amount of carpet for a lot of hours just to make a decent amount of money whereas you could make the same amount of money if not more from a single ood But some of Nevilles repeat customers started calling about water losses so a relative in the restoration industry helped get him started doing restoration work He got his certi cations and never looked back I kind of migrated away from carpet cleaning completely and strictly handle restoration now he says When Neville started in the restoration industry he explains ere wasnt nearly the level of competition there is now so getting into the industry was a lot easier the volume of work was a lot better and we were able to get pretty good rapid success Two decades of changes Like any 20 year old company Nevilles has seen its share of challenges and changes What started out as an owner a tech and a truck has grown into 17 employees nine trucks a 23000 square foot facility and a whole lot more e company is also full service now performing water damage mold asbestos re and contents work to name a few Neville credits much of his success to growing the right way by adding employees and trucks slowly He made sure the demand for work warranted adding to the company I didnt want to incur a ton of debt to be able to grow the company So I worked harder myself took a lot of calls myself It took about ve years to get to a point where I had a collection of competent employees In its rst year the company comprised of Neville and one technician saw revenue of about 170000 Last year it nished at 25 million much of which came from asbestos abatement which is a niche that Neville has found pays well and keeps the crew busy e company is also expanding into two new territories which will allow it to cover 35 4 million homes Much of the companys growth can be attributed to its transition into a Rainbow International franchise in early 2017 Like many in the industry Neville was hesitant to go the franchising route but he says he wishes hed done it sooner eres a lot of di erent colored trucks out there that people hate Insurance adjusters talk nothing but bad about a lot of the franchises Neville explains But I believe every franchise has some great franchises in it and they have some bad apples too just like everyday life You have to distinguish yourself as one of the good apples whos going to do the right thing and not shortcut the jobs and will build correctly I didnt want to incur a ton of debt to be able to grow the company So I worked harder myself took a lot of calls myself