Cleanfax, August 2019

American Technologies Inc With more than 1200 employees 528 trucks and 21 locations nationwide not to mention 287 million in revenue in 2018 its safe to say American Technologies Inc ATI headquartered in Anaheim CA is a powerhouse in the restoration industry CEO and owner Gary Moore began in the industry more than four decads ago He says I quickly recognized that there is no better sense of appreciation and accomplishment than in helping people restore their lives in the wake of disaster Creating his ideal company Well before founding ATI Moore says he stumbled into the industry During high school in Fort Worth TX he began working for a friends family restoration business and stayed with the company throughout college and for another 10 years after until he and a few coworkers broke o to create their own company in San Francisco After a few very successful years that company was acquired by Fluor Daniels and Moore felt it was time to make his own mark I saw how the emergence of asbestos provided new opportunities for the industry and decided to take a leap of faith Moore explains I formed this company based on three non negotiable principles I didnt want to have any business partners I didnt want to have the highs and lows of catastrophic work and I didnt want to be a publicly traded company On average ATIs revenue has doubled every ve years with the last six years growing at 20 or more Over the next three years they expect to grow 18 year over year by further penetrating markets with a brick and mortar presence e company has always o ered a wide range of 24 hour emergency services from the most common ones like water damage remediation to asbestos and lead abatement to the rarer document restoration One of the key elements to ATIs continued success has been its ability to evolve its services with changes in demand For example Moore says While environmental services made up 74 of the business when it was established today it represents only 18 In contrast construction was not a service we o ered until 1992 yet today it is the largest percent of our business generating over 42 of the revenue Striving for the best customer service Moore credits most of the success of the nations largest family owned and operated restoration contractor to an unwavering commitment to customer service We are a service industry that revolves around helping people during their worst moments Seeing people at their low point and turning that into a high one is very rewarding Moore says Whether it is getting a hospitals emergency room operational three days ahead of schedule or restoring a familys home and saving heirlooms it gives me a deep sense of satisfaction I have never looked back or regretted my decision because each day feeds my soul Anybody can build a building or do a remodel but dealing with the people the complexity the emotions and the utter chaos of an emergency situation keeps us on our toes and is what makes this industry so rewarding at devotion to the customer is also rewarding ncancially with Moore considering building those relationships with clients to be his best marketing tool According to Moore At the end of the day people do business with companies they know and like Educating next generation restoration companies For those just getting into the industry or trying to grow Moore says to make sure to hire the best team for your purposes and invest in your people and companys culture I didnt want to have any business partners I didnt want to have the highs and lows of catastrophic work and I didnt want to be a publicly traded company AUG 2019 cleanfax com 25