Cleanfax, August 2013

FOREWORD The Cleanfax Online Polls By Jeff Cross senior editor who always prevacuum Not a bad number considering when I attended a Summerfest event a few years ago and we looked in the dozen or so vans we couldnt find a vacuum anywhere Another poll was on the topic of what annoys you the most You know when you are on the job and the customer gets somewhat involved A combined 34 percent indicated annoyance when customers watched or talked to them during the job while 23 percent were annoyed when customers tried to help do the work It seems 58 percent didnt suffer from annoyance of any kind while on the job Lucky them Heres a cool one In regards to the number of highest number of callbacks from a single job nearly 20 percent indicated they had been called back more than five times Those jobs had to hurt Five percent said they have never had a callback of any kind A poll about biocleaning ended up a mixed bag The question was Which best describes your reaction for bio cleaning work While known as a lucrative add on service nearly 25 percent said they have done the work in the past and will never do it again and or they will never add that type of service to their business offerings I cant blame them I guess It can be gruesome work About 20 percent currently do the work while another 20 percent said they plan to add that type of service soon There are many more poll archives you can access on the site The numbers and response are quite interesting So take a look see if you agree or disagree with your peers CF Theres nothing like knowing what others think or do when it comes to their work in the industry Sometimes we arent exactly sure if we are doing the right thing so we ask around Or we might look at survey results and try to figure out where we fit in Cleanfax is known for providing surveys to the carpet cleaning and disaster restoration industries These are a lot of work to put together and it also takes a few hundred of you Cleanfax subscribers to help us do it You no doubt poured over the numbers in last months issue where we published data included in the 2013 Restoration Benchmarking Survey Report Next up in October we will publish the 2013 Carpet Cleaning Benchmarking Survey Report The amount of data provided is amazing and gives you a clear view of what is going on with your peers why they make the decisions they do and the results they receive from their hard work But dont forget that Cleanfax also has a monthly online poll and while not scientific does give you great information you can use The polls are completely anonymous so I would think most responses are pretty accurate The polls say There have been several interesting polls this year on the Cleanfax site One recently was about prevacuuming I found this to be a cool topic because when I ask a classroom full of students if they always prevacuum every hand tends to go up But in this poll a combined 12 percent said they either never prevacuum or dont event carry a vacuum on the truck Then there is the 21 percent that prevacuum when necessary So that leaves 67 percent Please send your comments thoughts or article ideas to Jeff Cross senior editor of Cleanfax magazine JCross@ NTPMedia com Publisher Micah Ogburn MOgburn@ NTPMedia com 518 640 9177 Senior Editor Jeff Cross JCross@ NTPMedia com 740 973 4236 Assistant Editor Amanda Martini Hughes AMartini Hughes@ NTPMedia com 518 640 9168 Account Executive Timothy TJ Grim TGrim@ NTPMedia com 518 640 9171 Senior Art Director Erika Talbot ETalbot@ NTPMedia com 518 640 9165 Business Office Manager Ad Materials Manager Rebecca Wilson RWilson@ NTPMedia com 518 640 9164 CMI Administrative Manager Pat Harrington PHarrington@ NTPMedia com 518 640 9163 Founder John Downey Editorial Advertising Publishing Offices NTP Media 19 British American Blvd West Latham NY 12110 6405 518 783 1281 FAX 518 783 1386 Subscription Questions or Inquiries Toll Free 866 721 4807 Outside U S 847 763 1867 or email Cleanfax@ HallData com Subscribe Renew 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